Banking Business

Source

Taken from an  IBM® Redpaper™ publication featuring a case study that involves a fictitious company called JKHL Enterprises (JKHLE).  The focus is on the Core Banking and Customer Care and Insight aspects of banking.

Banking is all about the processing of symbolic representations (M. Van Reymerswaele)

The objective is to migrate a traditional implementation of the business process to a service oriented one. For that purpose contributing activities are revisited and mapped to functional stereotypes.

Current business processes

Customer initiates contact with bank:
Figure 2. Current business process: Customer initiates contact with bank

Some activities can already be stereotyped as interactions with agents (clerks or customers), computations, or access to data stores. Others mix decisions with computation and require more analysis.

Customer chooses a product or service:
Figure 3. Current business process: Customer chooses a product or service

The selection is set by loan type and doesn’t call for a decision.

Customer submits request, bank approves or rejects
Figure 4. Current business process: Customer submits request, bank approves or rejects

A new activity must be introduced in order to explicitly represent the decision made par the approval department.

Loan arrangement is activated
Figure 5. Current business process: Loan arrangement is activated

Proposed business process

Customer initiates contact with the bank
BankCS_6
Figure 6. Proposed business process: Customer initiates contact with the bank (branches are colored in green for business-based conditions, orange otherwise)
Customer chooses a product or service
BankCS_7
Figure 7. Proposed business process: Customer chooses a product or service
Customer submits request, bank approves or rejects
BankCS_8
Figure 8. Proposed business process: Customer submits request, bank approves or rejects
Loan Arrangement is Activated
BankCS_9
Figure 9. Proposed business process: Loan arrangement is activated

Further Reading

External Links

 

 

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

This site uses Akismet to reduce spam. Learn how your comment data is processed.