Squared Outline: Collective Knowledge

 Collective knowledge is the outcome of a twofold transformation:

Such organizational learning capability can be represented by a quadrant crossing the kind of agent (people or systems) with the kind of knowledge (implicit or explicit).

Collective Intelligence

Transitions from implicit to explicit knowledge can be achieved at the same level:

  • For people, it’s typically done through a mix of experience and collaboration (a)
  • For systems, it’s the nuts and bolts of Machine learning and Knowledge graphs technologies (b)

But organizational learning also requires a seamless integration between people and system knowledge (c) as to ensure:

  • Knowledge based collaboration
  • Incremental and smooth learning curves
  • Learning driven by people experience and feedback from systems

The integration of learning at the enterprise level finds its raison d’être with the accountability (organization) and traceability (systems) of decision-making and reasoning processes.


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